Shipping Policy
Payment Methods
Users can choose products according to their preferences and place orders via cash on delivery.
For returns, please refer to the store's return policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We provide 24/7 service!
Logistics Terms
Shipping Fee: Free shipping;
Shipping Time: After successful order submission, we will arrange for goods to be prepared according to the order sequence. The shipping cycle is approximately 3 business days; shipping is not restricted by time of day, and delivery service is available on Saturdays, Sundays, and public holidays;
Delivery Time: After the order is shipped, the delivery time is approximately 7-10 business days;
Signing Instructions: Please provide a signatory address and contact phone number when placing your order; please inspect the goods on the spot upon receipt, verifying that the outer packaging is intact, the quantity of goods matches the order details, and the shopping list is complete. Do not open the packaging for inspection before signing. If the outer seal is damaged or torn, you have the right to refuse delivery.
If you are unable to sign for the package in person, please authorize someone else to sign on your behalf and strictly adhere to the above inspection requirements. The delivery courier is only responsible for delivering the goods to the address specified on the delivery slip. Anyone at that address (such as the receptionist) can sign for it; delivery to the designated individual is not guaranteed.
For risk control reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. The company will notify you via email; please reply to the email or contact customer service promptly. If you do not receive a reply within 5 days, the company will arrange for the goods to be returned to the warehouse and a refund will be processed. Thank you for your understanding.
Returns and Refunds
If the goods you ordered have quality issues, you can apply for a full refund. The methods and conditions for returns, exchanges, and refunds are subject to the relevant instructions on the product sales page and in the order process. Returned goods must be returned in perfect condition, with all goods, gifts, accessories, packaging, and all accompanying documents or materials intact. If a paper invoice is available, it must be returned with the goods. You will also need to sign any required documents such as credit notes as stipulated by relevant laws and regulations; otherwise, the company reserves the right to refuse your return, exchange, or refund request.
You understand and agree that if you apply for a return or exchange, or if the company is unable to process part/all of your order, or if the contract is terminated or invalidated for any reason, the company will handle the required documents (such as invoices or credit notes) on your behalf when processing your refund.
Frequently Asked Questions about Delivery
Q: Can I specify a delivery time when placing an order?
A: Delivery times vary depending on the "transportation company" in the order's shipping information.
Q: How do I file a complaint against a courier?
A: You can contact the corresponding local service hotline of the "transportation company" in the order's shipping information.
Q: How long does it take for delivery after shipment?
A: Under normal circumstances, delivery will be within 7 business days (excluding Sundays) from the date of shipment.
Q: What should I pay attention to when signing for and inspecting the package?
A: Please ensure the outer packaging is intact. The recipient may refuse to sign for goods with damaged outer packaging.
Q: Do I need to provide identification when receiving the goods?
A: No. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address (such as the receptionist) can sign for the package; delivery to the designated individual is not guaranteed.
Q: What if someone else signs for my order?
A: In this case, please contact the local customer service of the corresponding courier company according to the "Transportation Company" in your order's shipping information.
Q: How can I check the shipping status of a partner merchant's order?
A: Please check the logistics information of the corresponding courier company according to the "Transportation Company" in your order's shipping information.
If you have any questions about specific terms and delivery matters, please contact us at service@mail. wasitaik.com. Our customer service will provide 24/7 online response service.