Return & Exchange Policy

The company promises that goods meeting the following conditions can be returned or exchanged within 7 days from the date of sale (based on the customer's actual receipt date):

The product itself has quality problems;
The product is damaged during transportation;
The wrong item was shipped, or the product does not match the order, but does not affect resale, in which case a return or exchange can be requested.

The following situations are not eligible for the 7-day no-reason return policy:

Personalized customized products;
The product has been used (electronic products are considered used if they are powered on);
The product and its functional components and accessories show signs of wear and tear;
The outer packaging of the product is lost or severely damaged (excluding opened packaging), which actually affects the resale of the product;
Other products that are unsuitable for return or exchange due to their nature, and which you have confirmed are unsuitable for return or exchange at the time of purchase;
Other situations where the product is in poor condition and affects resale.

Return and Exchange Application Process
For personal reasons: Within 7 days of receiving the goods, please send an email application to the after-sales service center, provided that the product does not affect resale. For returns and exchanges due to quality issues: Please send an email to service@ mail. wasitaik.com within 7 days of receiving the goods. Customer service will process your application within 1-3 business days of receiving the email. Return shipping costs will be borne by the company. For returns and exchanges due to quality issues: Please contact the courier company directly to return the goods within 7 days of receiving the goods. After receiving the goods, the courier company will inform us of the refund details. The company will complete the refund process within 15 business days.

Please include your order number, name, contact number, and reason for return in your application with our 24-hour online customer service.